Cancellation Policy

1. Core Rule

A purchased item can be cancelled only before it is delivered. After the order has been delivered, cancellation is not available. You may then request a return or exchange only, subject to our Returns & Refunds policy.

2. When You Can Cancel

• While your order is placed, confirmed, packed, or out for delivery — as long as delivery has not been completed.
• Cancellation must be requested before the delivery agent marks the order as delivered.

3. How to Cancel

• Use the RASHANCART mobile app order details (Cancel Order), where available; or
• Contact support via our Contact Us page, WhatsApp, or email at support@rashancart.com with your order ID.

Please cancel as early as possible so we can stop picking and dispatch where feasible.

4. After a Successful Cancellation

• For prepaid orders, refunds are initiated to the original payment method within a reasonable processing period (typically 5–7 business days, depending on your bank or payment provider).
• For cash-on-delivery orders, no payment is collected if the order is cancelled before delivery.

5. After Delivery — No Cancellation

Once an item is delivered, you cannot cancel that purchase. If there is a quality issue, wrong item, damage, or you otherwise qualify under our return window, please use Returns & Refunds for return or exchange options.

6. RASHANCART-Initiated Cancellations

We may cancel an order before delivery due to stock unavailability, delivery area restrictions, payment issues, or other operational reasons. If we cancel a prepaid order, you will receive a full refund for the cancelled items.

7. Contact

Need help cancelling an undelivered order? Reach us at support@rashancart.com or visit Contact Us.