Frequently Asked Questions

Placing an order is simple! Browse our products, add items to your cart, proceed to checkout, select your delivery time slot, and complete your payment. You'll receive an order confirmation via email and SMS.

Yes, you can modify your order within 30 minutes of placing it. After that, the order enters our processing system and cannot be changed. Contact our customer support team immediately if you need assistance.

Yes, the minimum order value is ₹199 for standard delivery. For express delivery, the minimum order value is ₹299. This helps us maintain efficient delivery operations.

All products shown on our website are in stock and available for ordering. If an item becomes unavailable after you've placed your order, we'll notify you immediately and suggest alternatives or process a refund.

We accept multiple payment methods including credit/debit cards, UPI, net banking, digital wallets (Paytm, PhonePe, Google Pay), and Cash on Delivery (COD). All online payments are secured with industry-standard encryption.

Yes, COD is available for orders up to ₹2000. For orders above this amount, we require online payment to ensure smooth processing and delivery.

No hidden fees! You only pay for the products and applicable delivery charges. Delivery fees vary based on your location and chosen delivery time slot. All charges are clearly displayed before you complete your order.

During checkout, you'll see a "Promo Code" field. Enter your code there and click "Apply." The discount will be immediately reflected in your order total. Only one promo code can be used per order.

We deliver from 7:00 AM to 10:00 PM, 7 days a week. You can choose from multiple delivery slots during checkout: Morning (7-11 AM), Afternoon (11 AM-3 PM), Evening (3-7 PM), or Night (7-10 PM).

Yes! We offer same-day delivery for orders placed before 2 PM. Orders placed after 2 PM will be delivered the next day in your chosen time slot.

Absolutely! Once your order is dispatched, you'll receive a tracking link via SMS and email. You can track your delivery partner's real-time location and estimated arrival time.

If you're not available, our delivery partner will attempt to contact you. You can authorize someone else to receive the order or reschedule delivery. For COD orders, we'll make one additional attempt the same day.

We offer a 100% satisfaction guarantee. If you're not satisfied with any product quality, you can return it within 24 hours of delivery for a full refund or replacement. Fresh produce can be returned if there are quality issues.

Contact our customer support team via phone, email, or the app with your order ID. We'll arrange for the return pickup and process your refund within 3-5 business days after receiving the returned items.

We take quality very seriously. If you receive any damaged or expired products, contact us immediately with photos. We'll arrange for immediate replacement and issue a refund for the affected items.

While you can place orders as a guest, creating an account offers benefits like order tracking, saved addresses, order history, and exclusive deals. It's free and only takes a minute to sign up.

Click on "Forgot Password" on the login page. Enter your registered email or phone number, and we'll send you a password reset link. Follow the instructions to create a new password.

Yes, the RASHANCART app is completely free to download from Google Play Store or our direct APK. There are no hidden charges or subscription fees for using the app.

You can manage multiple addresses in your account settings. Go to "My Addresses" to add, edit, or remove delivery addresses. You can select any saved address during checkout.